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  • Natural & Sustainable

9.7Out of 172 Reviews

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Customer service

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Frequently asked questions

1.1 What kind of ingredients are being used?

We use many different types of natural ingredients. In many of our products you can find Shea Butter, but also different types of vegetable oil. We do not use mineral oil in our products. Want to learn more about the difference between vegetable and mineral oil? We wrote a blog about the difference between these two at our blog section: "Natural vs Mineral Oils".

1.2 Will there also be products for men available?

Yes, we are busy developing a men's line. If you miss products in our range, we would like to hear from you. Send an email to: [email protected].

 

1.3 What is the best way to use a shampoo bar?

The shampoo bar is easy to use. Moisten your hair in the shower, then rub the shampoo bar over your hair and scalp. The shampoo bar will foam automatically. Rub it gently through your hair and scalp and then rinse it with (lukewarm) water. Let the shampoo bar dry in a soap box after use. If you go on a trip, you could take the shampoo bar with you in this beautiful bamboo travel soap box, but if you don’t have much space in your luggage, you could also take it with you in a washcloth. You like to know more, please read our blog about shampoo bars.

1.4 Are the products vegan?

Yes, all our products are vegan. However, beeswax can be found in several of our products. Some vegans use beeswax and others don't. In the following products you can find beeswax: lip balm, deodorant pop-up stick, face cream ”me & my rose”, face balm” it's all I have to bring today”, hair and body soap “rosemary” and “poppy pop” scrub soap.

1.5 What is the shelf life of the products?

The shelf life of the products varies per product, as this depends on the ingredients in it. We prefer to work with preservatives as little as possible. The shelf life can always be found on the labels. If products have a relatively short shelf life (for example 3 months), we will add this to the product information on the website. Most of our products have a shelf life of 9 to 24 months.

 

1.6 Are there also travel packages for sale?

Several products are suitable for traveling. For example, our rose hip oil or rose serum are very handy as they come in small amounts. Furthermore, our shampoo- and soap bars  are very handy to take with you on a trip as they are all solid which makes it easier to travel with hand luggage only. And don't forget the tooth paste tablets as they are great for travelling too! They are not only solid, you also only need to pack the amount of tablets you need during your trip.

1.7 Where can I find a list of the ingredients?

On the website you can find the ingredients per product under the product description. The ingredient list can also be found on the products themselves.

 

1.8 I am a big fan of your products and would like to make them myself. Can I email you for the recipes?

No, we don’t give away the recipes for our products. In our workshops we share certain recipes and you are free to create your own recipes based on these.

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DIYS Soap 9.6 / 10 - 156 Reviews @ Kiyoh
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