Shipping & returns

 

To send

In big cities in the Netherlands all our packages are delivered with a bicycle delivery service. For other locations we work with a combination of bicycle delivery and DHL. 
 
NEXT DAY DELIVERY | Free shipping starting at € 30,- purchase in the Netherlands. If ordered on weekdays before 15.30 o'clock, delivered next day at your doorstep. Shipping costs for orders under € 30,- are € 4.95.
 
SAME DAY DELIVERY IN AMSTERDAM* | Free shipping starting at € 50,- purchase in the Netherlands. If ordered on weekdays before 15.30 o'clock, delivered on the same day. Shipping costs for orders under € 30,- are € 4.95. *Same day delivery in Amsterdam for the following postal areas: 1011 t/m 1019, 1051 t/m 1059, 1071 t/m 1079, 1091 t/m 1094, 1096 t/m 1098. 
 
For Belgium and Germany the shipping costs are € 5.95 for a package. Free shipping to Belgium and Germany starting at € 30,00 purchase. 
 
For France, the shipping costs are € 9.95 for a package. Free shipping to France starting at € 100,- purchase. 
 
For the United Kingdom the shipping costs are € 13,50 for a package. Free shipping to the UK starting at € 100,- purchase. 
 
For Austria, Denmark, Italy and Spain the shipping costs are € 13.00 for a package. Free shipping starting at € 100,- purchase. 

 

Returns

You can return your order within 30 days. Pack the item you are returning carefully, so that it does not get damaged during shipping. Return the items together with the packing slip to the box and send it to:


DIYS Soap

Van Woustraat 48A

1073 LM Amsterdam

 

The costs and the risk of the return shipment are for you. Optionally you can send the parcel by registered mail, so that your shipment is insured. We advise you to keep the receipt with the track & trace code until we have confirmed receipt of your return.

Once we have processed your return, we will transfer your purchase amount back to the account you paid with. You will receive a confirmation by e-mail. No later than 14 days after you have returned the item or have indicated to us that you want to do this, your money will be back to your account.

We do not charge an administration fee for a return.

 

Questions or remarks?
Feel free to contact us. You can send an email to: [email protected] We strive to respond to your mail within two working days.

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