Shipping & Returns

 

Sending

Free shipping in the Netherlands starting at € 50.00 purchase. Otherwise sending costs will be € 4,95. If ordered on weekdays before 18.00 delivered next day at your doorstep. 

Sending costs for Belgium and Germany are € 5,95. Free shipping to Belgium and Germany starting at € 70,00 purchase. 

 

Returns

You can return your order within 30 days. Carefully pack the item that you return to prevent any damage during shipping. Put the items in the box along with the packing slip and send it to:

 

DIY Soap

Van Woustraat 48A

1073 LM Amsterdam

 

The cost and risk of the return shipment are yours. Alternatively you can send the package by registered mail so that your shipment is insured. We advise you to keep the receipt with the track & trace code until we have confirmed the arrival of your return. Once we have processed your return we will refund your purchase price to the account with which you have paid. You will receive a confirmation by email. After you have returned your item to us then within 14 days you will find your refund on your account again. We charge no administration fees for a return.

 

Questions or Comments?

Please contact us. You can send an email to: info@diysoap.nl. We will do our best to respond within two working days to your mail.