Shipping & returns

 

To send

Free shipping from € 50, -. On working days before 6 p.m. ordered, tomorrow at home. Shipping costs for orders under € 50 are € 4.95.
 
For Belgium and Germany the shipping costs are € 5.95 for a package. Free shipping to Belgium and Germany from € 70, -.
 
For France, the shipping costs are € 9.95 for a package. Free shipping to France from € 100, -.
 
For the United Kingdom the shipping costs are € 8.50 for a package. Free shipping to the UK from € 100, -.
 
For Austria, Denmark, Italy and Spain the shipping costs are € 12.50 for a package. Free shipping from € 100, -.

 

Returns

You can return your order within 30 days. Pack the item you are returning carefully, so that it does not get damaged during shipping. Return the items together with the packing slip to the box and send it to:


DIY Soap

Van Woustraat 48A

1073 LM Amsterdam

 

The costs and the risk of the return shipment are for you. Optionally you can send the parcel by registered mail, so that your shipment is insured. We advise you to keep the receipt with the track & trace code until we have confirmed receipt of your return.

Once we have processed your return, we will transfer your purchase amount back to the account you paid with. You will receive a confirmation by e-mail. No later than 14 days after you have returned the item or have indicated to us that you want to do this, your money will be back to your account.

We do not charge an administration fee for a return.

 

Questions or remarks?
Feel free to contact us. You can send an email to: info@diysoap.nl. We strive to respond to your mail within two working days.